Anyone who's been in IT for more than 10 minutes knows that troubleshooting is a huge part of the job. Some item -- it doesn't matter what -- breaks in a new and entirely unexpected way, and by default, it's up to you to get it fixed. It doesn't matter how many books you've read, how well you know the user guide, or what you ate for breakfast. What matters is how quickly you can connect the dots and wiggle your way out of the problem.
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